Site Not Loading Or Slow

When your site won't load, the best thing to do is close your browser, clear the cache,
and try again. If you still can't load your site or are receiving an error message, please:

- note the message you are receiving

- note your IP: http://www.whatismyip.com/

- note what browser you are using

- note your site name and cPanel login details

Send that information to technical support by opening a ticket here:
http://www.gm-innovations.com/accounts/supporttickets.php OR
you can send it to us via email directly: info@gm-innovations.com

Instructions on how to clean your browser cache can be found in our knowledgebase here:
http://gm-innovations.com/accounts/knowledgebase.php?action=displayarticle&id=14

In some cases, we may also ask you to send us a tracert. Instructions are as follows:

For PC (Windows XP, Vista):

1. From the Start menu, select "Run..."
2. When the run box comes up, then type in cmd
3. When you get the command prompt, enter tracert yourdomain.com
4. Hit the "enter" key on your keyboard and wait.

For Apple:

1. Double-click the Hard Drive icon > Applications folder > Utilities folder > Network Utility program.
2. Select the trace route tab and enter yourdomain.com
3. Press the "enter" key and wait.

For Linux:

1. Open a terminal
2. Type the following command >> traceroute yourdomain.com

 

  • 83 Users Found This Useful
這篇文章有幫助嗎?

相關文章

How To Contact Us

Our contact details are as follows:For GM-Innovations.Com:Open A Support Desk Ticket:...

Hours Of Operation

GM-Innovations.Com Sales, Billing, Inquiries - Monday - Friday 9 am - 5 pm EST.Technical Support...

Announcements

Important announcements from GM-Innovations can be found in our Announcementssection here:...

Report Abuse

REPORTING VIOLATIONS OF GM-Innovations AUP: GM-Innovations requests that anyone who believes...

Terms Of Service And Acceptable Use

The Internet is a powerful information and entertainment tool, we would expect our customers to...